Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Billing, Fees and Cost Disclosure Policy
Purpose
The purpose of this policy is to ensure patients are informed of any healthcare costs they may incur before receiving treatment, procedures, referrals or investigations, enabling them to make informed decisions regarding their healthcare.
The practice is committed to transparency in billing arrangements and ensuring patients understand potential out-of-pocket expenses in accordance with accreditation standards and informed financial consent principles.
Fees & Medicare Rebates
Consultations (8:30am- 8:00pm)
| Services | Fee | Rebate | Gap Fee |
|---|---|---|---|
| Standard Consultation(23) | $73.90 | $43.90 | $30.00 |
| Long Consultation(36) | $124.90 | $84.90 | $40.00 |
| Extended Consultation (44) | $158.00 | $125.10 | $60.00 |
| Telehealth (91891) | $73.90 | $43.90 | $30.00 |
| Implanon Removal (30062) | $160.25 | $60.25 | $100.00 |
| Implanon Insertion (14206) | $135.30 | $35.30 | $100.00 |
| IUD Insertion (35503) | $179.55 | $79.55 | $100.00 |
| Heath Care Card, DVA + Pension card holders | Bulk-billed | $0.00 | $0.00 |
| Children under 16 years old. | Bulk-billed | $0.00 | $0.00 |
After 8:00 pm, Weekends & Public holidays
| Services | Fee | Rebate | Gap Fee |
|---|---|---|---|
| Standard Consultation (5020) | $92.15 | $57.15 | $35.00 |
| Long Consultation (5040) | $143.00 | $98.00 | $45.00 |
| Healthcare Card Holders, DVA and pensioners | Bulk-billed | $0.00 | $0.00 |
| Children under 16 years old. | Bulk-billed | $0.00 | $0.00 |
* All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice.
* Other out-of-pocket fees might be applicable to:
- Home visits
- Discount home visits (for pensioners only)
- Immunisation/Vaccines
- Drive Medical Assessment (Taxi/Uber/Diabetic/Racing)
- IV medicine management
- Travel Medicine
- Procedures
- Reports
- Pre-employment medical
- Skin Treatment
- Antenatal visits
- Urine Drug screening
- Allied Health and Pathology services
- Lost/Misplaced/Repeat prescriptions & referrals
- Transfer of History
* Cancellation Fees Update: Please be advised that the cancellation fees for GP appointments have been revised. The fee for standard appointments will be $40, while the fee for weekend, public holiday, and long appointments will be $70.
Scope
This policy applies to all clinical and non-clinical staff involved in patient communication, billing, bookings, referrals and treatment discussions at the practice.
Policy Statement
The practice aims to provide clear and accessible information regarding fees and potential healthcare costs prior to services being provided.
Patients will be informed of:
- The practice billing model
- Any out-of-pocket expenses that may apply to consultations or procedures
- Potential costs associated with referrals, pathology, imaging or specialist services outside the practice
The practice recognises that financial costs may affect a patient’s ability to access healthcare and clinicians will discuss alternative options where appropriate.
Patient info and Fees
Cancellation Policy
Our clinic has a strict appointment cancellation policy. Patients are required to provide at least 2 hours’ notice if they need to cancel or reschedule their appointment.
A cancellation fee will apply if an appointment is cancelled less than 2 hours before the scheduled appointment time or if the patient fails to attend without prior notice. The fees are as follows:
- Standard consultation: $40
- Long consultation: $70
First-Time Non-Attendance: If a patient fails to attend their scheduled appointment for the first time, a warning will be issued via email. Further instances of non-attendance may incur the applicable cancellation fee.
Patients who do not attend their scheduled appointment may be contacted by telephone to determine whether a further appointment is required and, if so, to arrange a new appointment. All cancellations and non-attendances will be recorded in the practice’s computer system in accordance with clinic procedures, ensuring appropriate documentation is maintained for medico-legal purposes.
Billing policy
Private Health Insurance Card Holders:
Patients who hold private health insurance may be eligible for direct billing through participating health insurers, including Medibank, Allianz, Bupa, nib and ahm.
Patients who hold private health insurance may be eligible for direct billing through participating health insurers, including Medibank, Allianz, Bupa, nib and ahm.
Patients should be advised of any applicable out-of-pocket costs prior to the consultation or service where possible.
Full information regarding consultation fees and applicable gap fees is available on the clinic website under “Patient Information & Fees”.
Reception staff are responsible for ensuring patients are aware that private health insurance does not necessarily cover the full cost of the consultation or service
Work cover and TAC information:
Under the current policy, we can directly bill the following WorkCover and Transport Accident Commission (TAC) insurers and claims management providers:
- Gallagher Bassett
- EML
- Allianz Workers Compensation
- DXC Claims Management/Xchanging
Direct billing is available only when patients provide a valid claim number at the time of consultation. Patients who do not have their claim number available are required to pay upfront.
Patients will be informed of:
- Their payment responsibilities and any upfront payment requirements
- The requirement to provide a valid claim number for direct billing
- Any relevant documentation and claim-related processes
Where a valid claim number is not available or direct billing cannot be confirmed, patients are responsible for paying the consultation fees upfront.
New patients:
New patients are accepted by Dr Vani Peddi and Dr Thushara Jayalal only. All other doctors are currently not accepting new patients. Our practice is appointment-based; however, we always welcome and accommodate walk-in patients.
What to bring to your first appointment
- Photo ID.
- A valid Medicare card, plus any concession, pensioner or DVA card
- . A list of your current medicines, or simply bring the boxes.
- Any referral letters, discharge summaries or recent results from a hospital or specialist — helpful, not essential.
- WorkCover patients: notify your employer before the appointment and bring their contact details for verification, so payment can be arranged.
After-hours Consultation:
In our practice, we offer after-hours care to patients of our practice by having formal arrangements with an accredited medical deputising service.
As our practice has a formal written arrangement with 13Sick to provide care to our patients during the after-hours period, this arrangement details how we receive information about any care that is provided to our patients and how the general practitioner providing the care can contact the practice for clarification or help regarding background information relating to a patient, especially in an emergency.
Results
A follow-up appointment is usually required to discuss your results. If you have opted in to receive SMS notifications, you will receive an SMS when your results are ready.
Telephone advice regarding results will only be provided if authorised by your doctor. Burwood Brickworks Medical Centre will make every effort to contact you regarding any urgent results.
Communication Assistance
Please notify our reception team upon arrival if you require assistance with communication (e.g., a translator). A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, book online at:
http://www.nabs.org.au/
or by phoning 1800 246 945
Complaints
We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention so we can do better next time.
If this does not resolve your problem, we welcome receiving your complaint in writing. We will acknowledge your complaint in writing or contact you to discuss the way forward. Your complaint will be investigated, and you will be advised of the outcome.
However, if you are still unsatisfied, you can write to The Health Care Complaints Commission by clicking here.
The HCCC protects public health and safety by resolving, investigating and prosecuting complaints about healthcare. It is an independent body that was established under the Health Care Complaints Act 1993. The organisation has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community.
Home | Health Complaints Commissioner – Level 26, 570 Bourke Street Melbourne, Victoria 3000 Call 1300 582 113 between 9.30 am and 3.00pm, Monday to Friday.
Privacy Policy
BBMC Privacy of personal health information (2).docxBBMC Privacy and confidentiality obligations (4).docx
Privacy Policy – BBMC updated.docx
Email and Internet Usage Policy
Social Media Burwood_Brickworks_Medical_Centre_Social_Media_Policy.docx
Your Rights as a Patient Website-Patient-rights.pdf
Non-English Speaking patients Interpreter_Services_Booklet.docx
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Chronic Disease
Mental Health
Preventative Health & Lifestyle
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Burwood Brickworks Medical Centre. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Burwood Brickworks a Bulk Billing Practice?
- We Bulk bill patients 16 and under
- DVA card holders
- Concession and Pensioner card holders
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on (03) 9098-0555 to make an appointment.
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (03) 9098-0555
